Orders & Payment
If your question isn't answered below, email support@areaware.mom or reach out via this contact form. We'll get back to you as soon as we can, usually within 1-2 business days.
Can I cancel or make changes to my order before it ships?
As long as your order hasn't gone to our warehouse for fulfillment, we'll do what we can. Email support@areaware.mom right away with your order number.
Once an order is fulfilled we can't change its contents or the delivery address. If an order is undeliverable it comes back to us and we'll refund it.
What payment methods do you accept?
We accept all major credit cards, plus PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I include a gift message or gift receipt?
Yes — add your message in the Notes section of your cart before checking out. We never print prices on invoices or packing slips, so your secret is safe.
I signed up for emails or texts but didn't get my discount code. Where is it?
Thanks for signing up! Your code arrives by email (or by text, if you opted into texts). Check your spam folder if you don't see it. Enter the code at checkout — it doesn't apply automatically.
The product I want is sold out. What do I do?
Subscribe to our emails! We'll be sure to announce when they're back. You can subscribe to our emails in the footer of our website, or — better yet — subscribe to notifications on the product page for the product you're interested in.
I received the wrong items. What do I do?
Sorry about that — email support@areaware.mom with your order number and a photo, and we'll make it right.
Shipping
Where do you ship?
We ship throughout the United States and to select international destinations, including the EU. See our Shipping Policy for details.
How much does shipping cost?
Shipping is free on contiguous U.S. orders over $85. Other rates are calculated at checkout based on destination and speed. See our Shipping Policy.
Do you ship to P.O. boxes?
Yes — in the contiguous 48 states and to most military (APO/FPO) addresses, by Economy shipping. We can't ship to P.O. boxes in Alaska, Hawaii, or U.S. territories.
When will my order ship?
We process orders quickly, typically within 1–2 business days. Orders placed Monday–Friday by 12:00 p.m. ET are often processed the same day. Our warehouse is closed weekends. Orders to the EU are subject to an additional 72-hour processing hold before fulfillment.
We don't offer same-day shipping.
Will I get a tracking number?
Yes — you'll get an email with tracking as soon as your order ships. If you don't see it within a couple of business days, check your spam folder.
Tracking says my order was delivered but I can't find it.
Give it 48 hours and check with neighbors — carriers sometimes scan a package as delivered a little early. If it still hasn't turned up, contact the carrier first. If they can't locate it, email support@areaware.mom.
If you added Route package protection at checkout, file a claim with Route instead.
Will I owe duties or customs fees on an international order?
No. Duties and import taxes are calculated and collected at checkout, so nothing further is due on delivery.
Returns & Refunds
What is your return policy?
We accept returns of unopened products within 14 days of delivery, in their original packaging and unused. Original shipping charges aren't refunded, and Final Sale items can't be returned. Full details are in our Return & Refund Policy.
How do I start a return?
Email support@areaware.mom with your order number and the email address you used to order. We'll send you a Return Authorization (RA) number and the return address.
Write the RA number on the outside of the shipping box — not on the product packaging. Returns without an RA number may be delayed.
I'm in the EU — can I cancel my order?
Yes. EU consumers have a statutory 14-day right of withdrawal from delivery, no reason needed. The quickest way is our online withdrawal form. Full details are in our Return & Refund Policy.
My item arrived damaged or defective. What do I do?
Email support@areaware.mom with your order number and photos of both the item and the box it arrived in, and we'll sort it out.
If the outer carton was visibly damaged in transit and you added Route at checkout, file a claim with Route.
How long does a refund take?
Once your return reaches us, allow 1–2 weeks for processing. Refunds go back to your original payment method. EU withdrawals are refunded within the statutory timeframe set out in our Return & Refund Policy.
Can I return a gift?
Yes, within the same 14-day window. Email support@areaware.mom with the order number from the gift receipt and we'll arrange it.
I bought an Areaware item from another store. Can I return it to you?
Unfortunately not — we can only accept returns of items bought at areaware.mom. Contact the retailer directly; they'll have your purchase history and can help.
Route Package Protection
What is Route?
Route Protect is package protection that covers your order if it's lost, stolen, or damaged in transit. You can add it during checkout. Route is available on orders shipping within the United States only.
What if my order never arrives, or is stolen?
If you added Route at checkout, file a claim with Route. Claims for packages marked delivered are reviewed no earlier than 5 days and no later than 15 days after the delivery scan. Orders over $100 require a police report.
What if my order arrives damaged?
Photograph the item and its packaging, then file a claim with Route. If you think the item was defective from the factory rather than damaged in transit, email support@areaware.mom instead.
How do I file a Route claim?
Use the link in your Route confirmation email, the Route app, or claims.route.com. You'll need your order number or Route ID and the email address on the order.
Product Help
Why isn't my Everybody Timer working?
Turn it clockwise to 55 first, then set it to the time you need. There's an illustration on the back of the box, or see the instructions here.
How do I use my Everybody Grinder?
Remove the top half to fill with salt or pepper. Adjust the dial on the bottom to set the grind — left for coarser, right for finer. Twist the top half to release. See illustrated instructions.
How do I use Match Striker?
Match Striker needs Strike Anywhere matches — we recommend Diamond Strike Anywhere Green Matches, available at most grocery and convenience stores.
Contact & Wholesale
How do I reach customer service?
Email support@areaware.mom or use our contact form. We're generally available Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, and every effort will be made to respond to your inquiry promptly — usually within 1–2 business days.
Can I sell Areaware in my store?
We work with select retail partners. Visit wholesale.areaware.mom to inquire, or email sales@areaware.mom.
Does Areaware have a store?
We don't have a brick-and-mortar store, but our products are carried in shops and museum gift stores around the world.